It is new out of the box, never used or installed before. Marked as open box since one accent part is missing. Please see picture above. Only opened to confirm state of the item. YOU WILL HAVE TO PAY AN EXTRA COST. THIS PROCESS COULD TAKE 1-5 DAYS. WE WILL DO OUR BEST TO RECTIFY THE PROBLEM SO YOU ARE HAPPY. YOUR SATISFACTION IS REALLY IMPORTANT FOR US.